High-quality, exclusive and personalized gifts for birth according to your wishes

FAQs - Ordering and delivery explained simply

🍼 Frequently Asked Questions (FAQs)

ℹ️ How are Zay Baby Shop baby hamper prepared?

All our baby gift baskets are carefully assembled by hand, with attention to every detail. We ensure that all items are arranged harmoniously and practically, with elegant and soft color combinations for a truly special result.
Our goal is for every basket to be not only beautiful but also functional.

📸 Do the Baby Hamper arrive exactly as shown in the photos?

Yes 😊. All our baskets are carefully assembled and secured to ensure the items stay in place during transport and the presentation is as beautiful as in the pictures.

🎀 Are the Baby gift set wrapped?

Yes, of course. Each basket is wrapped in clear cellophane and decorated with a beautiful bow , ready to surprise. We make sure they're prepared like a real gift, so the recipient can experience the joy of opening something special and carefully arranged.

👶💌 Can the Baby hamper be sent directly to the new parents?

Yes, of course 💕. During the order process, you'll find a clearly defined area for specifying a different delivery address than your billing address .
We ensure that the basket is delivered directly to the new parents , perfectly presented and with no price tag , so they receive a beautiful, carefully prepared gift.

📦 What is included in shipping?

The baskets are carefully packaged in a shipping box lined with white protective paper to ensure they arrive in perfect condition.
In the box we include a delivery note that states:

  • Name and address of the invoice recipient (who places the order).

  • Name and address of the recipient (who will receive the gift).
    👉 Important: The delivery note does not contain any prices , only the product description.

✉️ Can I add a personal greeting card?

Yes 😊. All our baby hampers include a greeting card with a standard message and the name of the person placing the order.
If you'd like, you can personalize the message by entering your desired text in the "Notes" section during the checkout process. We'll print your message on the card, making the gift even more personal.

🎁👀 How does the recipient know it is a gift?

On the outside of the shipping box we attach a personalized sticker with the text:

“Gift from [Buyer’s Name]”
This way, the recipient immediately knows that it is a carefully selected gift.

⚠️ What happens if the delivery is not picked up?

If after two delivery attempts the basket has not arrived at the recipient's home and we have sufficient contact details , we will contact the new parents directly to inform them that they are receiving a baby gift hamper and indicate the name of the person who placed the order so that there is no doubt about the legitimacy of the shipment.

If there is not enough information (e.g. telephone number), we will contact the person who placed the order to provide us with the necessary information or to inform the recipient themselves.

After the second delivery attempt, GLS will leave a notification in the mailbox with the address of the Parcel Shop where the gift is ready for collection.

This way, we ensure that there is no doubt about the authenticity of the shipment and that the gift finally reaches its destination.

💌 Do you have any further questions?
Write to us at info@zaxbabyshop.at or contact us using our contact form .
We are happy to help you.